Hermosa Casa takes pride in making your shopping experience convenient and hassle-free. We ensure that the products reaches in perfect condition and within the stipulated time. Please do abide by the Shipping, Exchange and Returns policy.
Our products would be delivered by surface transport which takes upto 8-10 business working days.
In case of Faster delivery, extra charges would be applicable depending on the number of products and product weight.
*Handling charges might be applicable on certain products such as Furniture.
DELIVERY TIME & TRACKING INFORMATION
Please allow us up to 8-10 business days for Normal delivery from the day you receive the order confirmation. Our delivery partners will attempt to deliver the package thrice before it is returned back to us. Please provide your complete and accurate address including zip code and mobile number in the delivery address as it will help in making a faster delivery.
An email will be sent to you after the order is shipped and also once delivered, for a complete update of our delivery process. For further assistance, please contact us at 9137801636
(Monday – Saturday 11 AM to 7 PM) or write to us at Info@Hermosacasa.in
PAYMENT POLICY
We accept all debit/credit cards and net banking transactions. All transactions information are kept confidential. Our trusted payment gateway is compliant with the highest standards in the payment processing industry to make sure your personal information is safe. We are also offering Cash on delivery.
RETURN POLICY
A product is eligible to return under the following conditions
- – If there is a manufacturing defect in the product.
- – A wrong product has been delivered
- – If a product is received in a damaged condition.
Please note- Product delivered online is not eligible for returns/ exchanges in Store
RETURN PROCESS:
- 1. Please raise a Return Request within 48 hrs of delivery by calling our Customer Service at 9137801636 (Monday – Saturday 11 AM to 7 PM) or mail us at info@hermosacasa.in.
- 2. You will be asked to mail a quality picture of the received product clearly depicting the issue (in case of damage/defect/incorrect product) along with your order details to info@hermosacasa.in. (you can mail the picture in the first step, for a faster process). Our team will check the details in reference to its eligibility of return.
- 3. We will then get back to you with your Return Request Status within 2-3 days of receiving your request mail with pictures. Once your return request has been accepted, we will arrange a reverse pick up for the product in question. It usually takes about 5-7 working days for organizing a pickup and 7-10 days for delivery at our warehouse.
- 4. Once the merchandise is back at our warehouse, the refund process will get initiated within 7 days of receiving it.
- 5. Product must be returned with the original packaging, including the tags, barcodes, accessories, manuals, warranty cards, shipping label (pasted on the packet), invoice etc.
- 6. Product should be unused and in the original condition.
CANCELLATION POLICY:
Any cancellation requests will only be accepted if they are made within 24 hrs of placing the order and a full refund will be issued for it. However if the request is made at a time when the product it is already in transit, a nominal In-transit cancellation fee will be charged of 15% of the order value. This is due to the nature of our products which are high-quality fragile items, once in transit, we expect our guests to share a part of the shipping charges already borne by us.
The customer needs to raise a cancellation request to the Customer Service at 8097002242/ 9137801636 (Monday – Saturday 10 AM to 7 PM) or mail us at info@hermosacasa.in
We will refund the amount by the same mode the customer paid to us once the products is received by us.
