TERMS & CONDITIONS


Hermosa Casa takes pride in making your shopping experience convenient and hassle-free. We ensure that the products reaches in perfect condition and within the stipulated time. Please do abide by the Shipping, Exchange and Returns policy.


We are offering Free shipping all over India.
Our products would be delivered by surface transport which takes upto 8-10 business working days.
In case of Faster delivery, extra charges would be applicable depending on the number of products and product weight.
*Handling charges might be applicable on certain products such as Furniture.


DELIVERY TIME & TRACKING INFORMATION

Please allow us up to 8-10 business days for Normal delivery from the day you receive the order confirmation. Our delivery partners will attempt to deliver the package thrice before it is returned back to us. Please provide your complete and accurate address including zip code and mobile number in the delivery address as it will help in making a faster delivery.

An email will be sent to you after the order is shipped and also once delivered, for a complete update of our delivery process. For further assistance, please contact us at 9137801636

(Monday - Saturday 11 AM to 7 PM) or write to us at Info@Hermosacasa.in


PAYMENT POLICY


We accept all debit/credit cards and net banking transactions. All transactions information are kept confidential. Our trusted payment gateway is compliant with the highest standards in the payment processing industry to make sure your personal information is safe. We are also offering Cash on delivery.


RETURN POLICY

    A product is eligible to return under the following conditions
  • - If there is a manufacturing defect in the product.
  • - A wrong product has been delivered
  • - If a product is received in a damaged condition.

Please note- Product delivered online is not eligible for returns/ exchanges in Store

RETURN PROCESS:

  • 1. Please raise a Return Request within 48 hrs of delivery by calling our Customer Service at 9137801636 (Monday - Saturday 11 AM to 7 PM) or mail us at info@hermosacasa.in.
  • 2. You will be asked to mail a quality picture of the received product clearly depicting the issue (in case of damage/defect/incorrect product) along with your order details to info@hermosacasa.in. (you can mail the picture in the first step, for a faster process). Our team will check the details in reference to its eligibility of return.
  • 3. We will then get back to you with your Return Request Status within 2-3 days of receiving your request mail with pictures. Once your return request has been accepted, we will arrange a reverse pick up for the product in question. It usually takes about 5-7 working days for organizing a pickup and 7-10 days for delivery at our warehouse.
  • 4. Once the merchandise is back at our warehouse, the refund process will get initiated within 7 days of receiving it.
  • 5. Product must be returned with the original packaging, including the tags, barcodes, accessories, manuals, warranty cards, shipping label (pasted on the packet), invoice etc.
  • 6. Product should be unused and in the original condition.

CANCELLATION POLICY:

  • - You can cancel the order until the product has been shipped.
  • - If request for cancellation is made after the product has been dispatched for transit, A mandatory cancellation fee of 15% will be charged.
  • - The customer needs to raise a cancellation request to the Customer Service at xxxxxxxxx (Monday - Saturday 11 AM to 7 PM) or mail us at info@hermosacasa.in . We will refund the amount by the same mode the customer paid to us except for COD ( that will be refunded either by bank transfer or cheque).